Your complete satisfaction is our ultimate goal. You may return any item shipped by fivestarsupply.com, as long as it meets the following conditions.
We do not accept items back that have been opened, expired, or used unless the product was received damaged, defective or open upon arrival (i.e., items with protective seals). Items like makeup or sexual wellness items cannot be returned.
You should return the item(s) to us upon receipt of goods and in the same condition you received it (i.e., in the original box and/or packaging).
All returned packages are subject to investigation once received.
- Items returned in 14 days of receipt will be subject to a 5% restocking fee.
- Items returned in 15-30 days of receipt will be subject to 10% restocking fee.
- Items returned pass 30 days will be subject to a 15%.
Once received, returns for credits/refunds are processed within approximately 2-3 days upon receipt of your package.
Please include copy of your invoice must be included with your shipment.
Our returns address is:
Fivestarsupply.com
Returns Department
511 Sheffield Ave
West Babylon, NY 11704
When you receive your order, please check to make sure your items are in good condition (i.e. not damaged or defective). Please call us right away to inform us of any problems with your shipment. Please note all items are inspected before it leaves our warehouse.
All items returned back to us for exchanges or sent back to us by your post office because of the wrong address given will be charged reshipping fees. (Please check your address carefully when placing your order)
If your return is the result of our error, mail your return back to the address above. Your return shipping fee will be refunded back to you once the products are received. We will reship you the correct product at no additional cost. If you are requesting additional items, be added to your order for reshipping, it must be placed as a new order.
A customer service representative may contact you for further instructions once the package is received.
